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Scheme of work and delivery

AZORA is the intermediary between you and the best European brands, therefore your order passes three steps - shop, warehouse AZORA in Portugal, you. Below you can find a detailed description of how to make a purchase. If you have any questions, feel free to email us at info@azora.store


Step
Action
What you pay for
Place an Order
You select items on the site of the brand you are interested in (choosing the Portuguese /European version of the website, for example https://www.zara.com/pt/) and add links, names, reference number, color and size you need into the form. Send the form to us. Then all the information about your order can be checked in your account.
Payment for your order and delivery to the Azora warehouse
We receive the form of your order, check the data, see if the items are available. If we have some questions about the order, we contact you. We send you an invoice by email with the link to your account where you can see the amount to pay, i.e. price for all the items you order + shipping cost to our warehouse in Portugal (in case if the brand store does not provide free delivery to our warehouse) + shipping cost to you. You make a payment *

*PayPal commission for every transaction is 5% of the total amount to pay
** All the prices are in euro currency. If you pay in another currency, please contact your bank or PayPal customer service to know the exact conversion rate

Goods and delivery from the store to our warehouse in Portugal (if not free) and delivery to you    



Purchase of the order and delivery to the Azora warehouse

We receive your payment and purchase your order from the brand online store. We are waiting for delivery to our warehouse. Time of delivery depends on the store, but it usually takes 2-6 business days.


Storage at the Azora warehouse
When we receive your items, we ship them to you.
We can store your orders in our warehouse as much time as you wish if you prefer to order more items later and then ship all them in one package.

Delivery of the order
When the package is shipped out, you receive the tracking number.
The average delivery time from our warehouse in Portugal to you is about 3-5 business days if you are in the USA, Canada, Australia, New Zealand or Europe. For all other countries the time of delivery varies.


You received the package!



You receive your package and now you are welcome to leave a feedback or review and make a new order.



The shipping cost from the Azora warehouse to you (doesn’t depend on the country or region*)


Weight 

Shipping Cost
1 kg 17 €
2 kg 17 €
3 kg
27 €
4 kg 27 €
5 kg 27 €
6 kg 27 €
7 kg 27 € 
 8 kg 27 €
 9 kg 27 €
 10 kg 27 €



* For Russia, Ukraine, Kazakhstan, Belarus please see the Russian language version of azora.store