FAQ

Copy the links or product codes from the Portuguese version of the brand’s website and paste them into the order form on our website, specifying the size and color. You can review and edit your order in your Personal Account.

You can order from Portuguese brand websites or international brand websites that deliver to Portugal. A list of brands we work with is available in the Brand section.

No service fees apply. You only pay the price listed on the brand’s website plus the cost of delivery to the AZORA Warehouse.

No. Tracking becomes available only after the parcel is shipped from the AZORA Warehouse to you.

Please check item availability on the brand’s website before completing your payment.

We accept Visa, Mastercard, MIR cards, and cryptocurrency.

If an item is unavailable or the brand cancels the order, the funds will be credited to your Personal Account balance. Refunds to the original payment method are not available.

Payments are processed in euros, but you can pay in any currency. The conversion is handled automatically at your bank’s exchange rate.

Delivery usually takes 3–15 working days. Delays may occur during sale periods.

If the item does not arrive at the AZORA Warehouse, the payment will be refunded to Personal Account balance.

No. Orders from different accounts can’t be combined into a single parcel.

Yes. Items from different orders placed under the same account can be combined into one parcel.

A tracking number will be available in your Personal Account once the parcel is shipped. You can use it to track the delivery status.

Delivery usually takes 10–45 working days. Delays may occur during periods of high demand.

To Russia: €25 (RusPost ground shipping). To other countries: €25 (EMS) or €130 (DHL Express)

50 × 40 × 20 cm.

A tracking number will be available in Personal Account once the parcel is shipped.

No. Parcel contents cannot be changed after delivery has been paid for.

Yes. Insurance costs €7 and covers loss or damage. Without insurance, only the shipping cost can be refunded.

To a post office or directly to your address, depending on the selected shipping service.

No. Delivery to EU countries is not available.

No. Customers must track their parcels independently using the tracking number.

No. AZORA does not ship furniture, carpets, blankets, pillows, lamps, or other large items.

We do not recommend ordering fragile items such as earrings, hats, or liquids in glass or plastic containers, as they may be damaged during transit.

Flammable items (including perfumes, diffusers, and alcohol-based products) are prohibited for air transportation.

Yes. Customers are responsible for paying any applicable customs duties.

All customs fees are paid by the customer.

No. Customers are responsible for checking the customs limits and regulations of their country.

If the order value exceeds your country’s duty-free limit, customs duties may apply in accordance with local regulations.

Free storage is available for up to 3 months. After that period, the items are disposed of.

Yes, but only if you provide an unboxing video showing no signs of package tampering. Claims must be submitted within 48 hours of delivery.

Our logistics team will create a separate parcel and issue an additional shipping invoice. Payment must be made within 24 hours; otherwise, the item will be disposed of.

If the parcel was insured, its value will be reimbursed. Without insurance, only the shipping cost will be refunded.

AZORA does not inspect items for defects. Items are shipped in the condition in which they are received from the brand.

Delivery times are not guaranteed. In case of delays, please contact the shipping service directly.

No. Orders that have already been purchased cannot be canceled.

No. Returns and exchanges are not available.

– Age: 18–60 – Order amount: 6,000–200,000 KZT – Citizenship of the Republic of Kazakhstan

– Go to your Personal Account and select Top up balance – Choose Pay in installments 0-0-4 on the payment page – Receive a decision in just a few clicks – Funds are credited to your balance and can be used to pay for orders and deliveries

– The top-up amount is divided into four equal payments – The payment schedule is displayed during checkout SMS reminders are sent two days before and on the day of each payment. Early repayment is available in your Personal Account.